Page updated 24/06/2020

Managing your money  

You can access your high street bank at your local post office.  You can withdraw and deposit cash and pay bills.  Most post office branches are open 9am -3pm Monday – Friday and Saturdays 9am-12.30pm. 

*Please note the Post Office Westcliff-on-Sea branch – 150 Hamlet Court Road SS0 7LN is closed temporarily from 6/4/2020. 

Currently the high street banks have restricted opening hours usually from 10am and closing at 1pm or 2pm. Monday – Friday.  Many banks are reserving the first hour of opening for customers who are elderly, vulnerable or NHS/Care services workers.  All banks are encouraging their customers to use online banking, telephone and/or video banking and there are helpful guides available. Some banks have dedicated customer support lines open to help you register for mobile/online banking for the first time.  

It is possible to nominate a trusted person to become a Permanent Agent on your Post Office Card Account, the trusted person will then be sent their own card and PIN.  

Do not give your card and PIN to anyone.   

The Chartered Trading Standards Institute (CTSI) is warning the public of new scams during the coronavirus outbreak. Do not open your door to bogus healthcare workers claiming to be offering ‘home-testing’ for the COVID-19 Coronavirus, or any other unannounced visitors. Only speak to people you know and trustIf you need emergency work done in your home, use a trusted trader and agree the price in advance in writing, If the work is not an emergency, wait until the coronavirus crisis is over. And beware of scam text messages offering a lump sum payment from the government. The government does not issue lump sum payments. Ignore the text messages and do not tap on any links in them. Visit the CTSI website for updates: 

If you are caring for someone with Dementia, and you need support and advice during the coronavirus outbreak, you can call The Alzheimer’s Society’s Dementia Connect support line on 0333 150 3456or visit their website and online community Talking Point. The Alzheimer’s Society has also published a useful guide called Coronavirus: Information for people affected by Dementia 

If you are caring for a child or young person with special educational needs and disabilities (SEND) and/or an Education, Health and Care (EHC) plan, please see the Government’s Coronavirus (COVID-19): guidance on vulnerable children and young people, which includes information about special schools and residential settings. 

If you are caring for an adult with a learning disability, you can find some accessible guides about coronavirus on the Mencap website, including this easy read guide. More guides will be added soon.  

The Social Care Access team for Learning Disability are only undertaking essential visits. They are providing as much support over the phone as they can, including reviews and assessments and directing people to local services. 

If you are caring for someone with a physical disability, Scope have a Coronoavirus Information page on their website. They also have a new Coronavirus section with advice and support about benefits and coronavirusgetting food and essentialsCerebral Palsy and coronavirus, and self-isolating when you are a carer. 

Other information that you might find useful: 

  • Good Neighbours Scheme – Help from neighbours and local community groups to support vulnerable people. Project in development. Update to follow. 
  • Growing Together – Therapeutic gardens in Westcliff, Rochford, Shoeburyness and Thundersley: for the time being, but existing members continue to get regular wellbeing calls and are encouraged to engage with Trust Links Live. 
  • The Help Hub – Free telephone counselling for the elderly: 
  • Kooth – Free, safe and anonymous online support for young people: 
  • Lending Our Support – Support getting food, living essentials and prescriptions to those who need it most. Tel: 07876 530519. Email: Instagram page 
  • Library Resources Online – Website for Southend libraries, and website for Castle Point, Rochford & Rayleigh libraries
  • Little Heroes – Parent led support group for families of children who are on the autistic spectrumCurrently delivering packs to families. Website. 
  • Livewell Southend – Previously known as the SHIP website. Directory of local information and services for Adults, Children & Families, and the Special Educational Needs and Disabilities (SEND) Local Offer.  Livewell Southend Website.  
  • Mental Health Foundation – Information for people in abusive relationships: 
  • Mental Health Liaison Team (MHLT) – Still operating. Moved out of the area they had in A&E. MHLT are now at the back of the hospital in the out of hours GP building. Anyone booking in will still go through A&E and then be brought over after triage. However, avoid A&E if possible due to high risk of coronavirus infection. 
  • Mind – has information on how to look after your mental wellbeing at this time – Mind Website 
  • Mind (South East and Central Essex) – Office is shut. Administering video counselling for existing clients, still running the appropriate adults service for those with a mental health issue or a learning disability who have been arrested and housing service with precautionary adjustments Support for work, benefits and housing during isolation: 
  • Music Mentoring – During this difficult time, Music Mentoring are offering 60 minute 1-1 Music Mentoring sessions using live video. Youngsters will be able to collaborate on songs, learn an instrument remotely and learn how to channel their insecurities and concerns into lyric writing. If you know a young person that would be interested in engaging with one of their DBS checked Music Mentors, get in touch. 
  • The National Activity Providers Association (NAPA) – Free resources:
  • Narcotics Anonymous – Website:
  • NHS Caring for someone with dementia at home – A resource pack for carers: file:///C:/Users/RichardPettitt/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/Y2MX9OQC/Dementia%20Carer%20Pack%20A4%20Flyers%20230420%20(4)%20(002).pdf
  • NHS Coronavirus Advice Page: 
  • NHS Volunteer Responders – If you need help getting food, medicine or other supplies, or need help getting to a medical appointment, or would like to talk to someone, call 0808 196 3646 (Mon-Fri 8am-8pm) 
  • NHS symptom checker 
  • NHS Volunteering – The NHS is recruiting volunteers to support the health system. Must be 18 or over, and fit and well with no symptoms. Those in higher-risk groups (including those over 70, those who are pregnant or with underlying medical conditions) will be able to offer support by telephone: 
  • Not a care in the world – Workshops for carers. Free online workshops during Carers Week 8-14 June 2020.
  • The Olive Tree Centre –  A local charity with a Christian ethos providing telephone counselling and online therapy. Call 01702 524346 or 07817 106295 to make an appointment. Visit for details and costs.  
  • One Southend – Online Wellbeing Event celebrating and supporting Southend’s community:
  • Peabody – Telephone consultations and emotional support available with Peabody’s Southend Floating Support service. Support if you are experiencing a range of problems that are impacting on your health, housing or financial wellbeing. If anybody is struggling with food Peabody can arrange a food voucher code to be issued so the person can pop along to one of the local foodbank centres. Ianyone is housebound or self-isolating, Peabody are able to arrange for an officer to go and collect it. Call 01702 445870 and an officer will call back the same dayPeabody Southend website 
  • Prince’s Trust Essex – The Essex team are all working as normal (from home) and can be contacted via email and phone during work hours in the normal manner. The Customer Service Team are also offering a normal service so young people can access the Trust via phone or webchat as before. A summary of The Trust’s action plan is available on our website Prince’s Trust. 
  • Project 49  Project 49 Keep in Touch Facebook Group for everyone connected to the project. Advice and support during this difficult time. 
  • Prost8  – Charity supporting men with prostate cancer. Handling daily queries about a range of issues such as accessing GP’s for a new prostate issue to worries over the delayed results of scans or PSA tests, right through to cancelled biopsies and even postponed treatments. Widened service for next three months (initially) to help with any prostate related matter. Website. 
  • Rally Round – A free and secure online tool that family, friends and communities can use to support people in need: 
  • REACH Recovery College – Moving online with courses and workshops rapidly being re-engineered to be delivered by Zoom and through videos. Provision will continue to evolve as we get used to this new way of working and to respond to the need as it develops. New referrals to the Recovery College are being accepted through the Wellbeing Hub assessment process: 
  • REACH Wellbeing Hub –  Accepting calls for anybody with any mental health issue in Southend, Castle Point and Rochford. A member of the team will call back for an initial assessment and to provide support and onward signposting through what will be a difficult time for everyone’s mental health 
  • Rethink – Mental illness charity. They have published a blog post called Managing your mental health during the Coronavirus outbreak. 
  • Samaritans – National charity providing emotional support over the telephone for people experiencing distress or despair. Call any time of day or night for freeon 116 123. Or email  jo@samaritans.orgSamaritians Southend Website.  
  • SANEline (mental health) – Call 0300 304 7000. Available 4:30-10:30 every day. 
  • Shelter – Housing charity. ﷟HYPERLINK “”
  • Significant Care – Free resource to help carers spot the early signs of deterioration in the health of those they care for, and make good decisions about what to do to help:
  • The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year call 0800 4708090 – The Silver Line Website.   
  • Social Prescribers – Calling round lists of vulnerable patients to ensure that they have everything they need, and linking them with community support where necessary to ensure they have the food, medication, and emotional support. Social Prescribers can be accessed through reception and through GPs/nurses in your surgeries. 
  • Southend Children’s Centres – Suspended all rooms booked/sessions booked at the children’s centres from Monday 23rd March until further notice. 
  • Southend Food Bank (The Trussell Trust) – Minimum of three days’ emergency food and support to people in crisis. Tel: 01722 580 180. 
  • Southend Food Club – Good quality surplus food at Children’s Centres for families that have a child aged 0-11. £1 annual fee. Weekly cost £3.50. Call 01702 220810 to register your interest. 
  • Southend-on-Sea Stroke Club – Suspended its social programme and all of its activities until July 2020: 
  • Sport for Confidence – Occupational therapists and sports coaches delivering a ‘Stay Connected’ service to support vulnerable adults whilst self-isolating: Carers Week video: Existing clients can email:
  • STARS (Southend Treatment and Recovery Service) – Changing prescriptions so service users will only need to collect their medication from a pharmacy once every 14 days. See STARS leaflet for important information. All group support/sessions cancelled. Keyworker appointments and Medical Review appointments over phone. Only face-to-face appointments with new service users before they start treatment. Anyone who wishes to start on medication needs to ring STARS on 01702 431889. They are prioritising new starters. We are asking service users not to come to STARS unless absolutely necessary. We are going to the hostels and B&B’s that our service users are in to drop off Naloxone and Safe storage boxes. Providing Needle exchange from the service when needed. Website: Email: 
  • Stepping Out Staying In – Carers walking group, Stepping Out, have online activities:
  • The Storehouse – Local charity that supports people who are isolated, lonely, in food poverty, or on the fringes of our community. The Storehouse is currently open and providing meals and food parcels. Call 01702  
  • Supporting Asperger’s Families in Essex (SAFE) – SAFE is not running any of its groups. If there is anyone with AS/HA or a carer/family member who wishes to get in touch, email them.  
  • Telecare – Trigger alarm for falls etc. call 0800 1808540 – TelecareWebsite 
  • Therapy for You – Cognitive Behavioural Therapy (CBT) by the NHS. New referrals being accepted. Call 01268 739 128 or email Appointments by telephone and video conferencing Local service for Southend, Castle Point and Rochford: 
  • TrustLinks – Local charity for mental health and wellbeing. Dedicated webpage about Coronavirus and your wellbeing. Call 01702 213134 Monday to Friday 9am-4pm.  
  • TrustLinks Live – New Facebook page livestreaming 4 times a day: 10am Wellbeing tips of the day, 11am Learn and practice a new skill, 1pm Question time, 3pm Virtual tour and gardening tips. Videos also available on the TrustLinks YouTube Channel. 
  • Welfare benefits – There are special arrangements for people claiming, for example, face-to-face disability benefit health assessments are suspended for the next three months. There are also special arrangements in place for those who cannot attend JobCentre Plus appointments. See more information on the GOV.UK Website 
  • Yellow Door – The Canvey Island Youth Project is offering counselling for young people via telephone and Facetime. Advice, information and support also available via telephone, email and text.