Carers Emergency Plan

Page updated on 07/05/2020

Emergency Plan and End of Life 

If  you have a Carers Emergency Plan in place, and you are suddenly unable to continue providing care because of illness or other emergency, call the phone number printed on your Emergency Respite card, 07872 637341, or call Ashley Care on 01702 343789 option 5 to access the Carers Emergency Respite Service (CERS). Ashley Care will assess each case and attend as quickly as they can. On attendance they will assess the needs of the person(s) you care for, and then look to contact next of kin, family, friends or neighbours, and/or put a care package in place rather than provide continuous care for the full 48 hours (72 hours over Bank Holidays).  

If you do not have a Carers Emergency Plan, and you would like one, please email us at Or call us on 01702 393933 and leave a message, and we will call you back. You will need to be registered with Southend Carers to make an Emergency Plan. If you are not yet registered with us, please complete our Adult Carer Registration Form. 

If you urgently need help with caring for someone, or are concerned about someone’s safety, call Adult Social Care Services on 01702 215008, or 0345 606 1212 out of hours, or Childrens Services Southend on 01702 215007 

The Local Authority have reassured us that there have been no significant changes to their assessment processes. However, please be aware that this might change. 

The Government is advising carers to prepare for an emergency. This is an extract from Guidance for those who provide unpaid care to friends or family: 

What you should be doing to prepare 

Where you or the person you care for have no symptoms then please refer to the guidance on hygiene on the NHS website

We advise all carers to create an emergency plan with the person they care for, to use in circumstances where help from other people to deliver care may be needed. Depending on the circumstances, this could be help from family or friends, or a care provider. 

In order to create an emergency plan that fits the needs of the person you care for, you will need to set out: 

  • the name and address and any other contact details of the person you look after 
  • who you and the person you look after would like to be contacted in an emergency 
  • details of any medication the person you look after is taking 
  • details of any ongoing treatment they need 
  • details of any medical appointments they need to keep 

You should also ensure that it is in a format that can readily be shared with other people who will need to discuss the plan with the person you care for. 

Further information can be found at Carers UK. 

You may be able to arrange help and support from family and friends, but it can be reassuring to have the involvement of your local authority or healthcare provider in case informal arrangements fall through. 

It may also be helpful to contact your local carers support organisation who can help with contingency planning. You can find out about local carer organisations at Carers UK

You can also find information out about local services on the Carers Trust website