Coronavirus information page

Southend Carers is Virtually Open – Supporting You

Click here to go to the latest news which was updated on 21 July 2021

Page updated 27 July 2021

  • Emergency – 999
  • NHS non-emergency – 111 * Police non-emergency – 101
  • Samaritans – 116 123 (24 hour helpline) or email
  • Southend Social Care – Outside of office hours please contact the Emergency Duty Service 0845 606 1212 (365 days a year)

The Southend Carers team are all working and look forward to hearing from you. 

Contact us

  • email: 
  • call: 01702 393933 (if you are asked to leave a message please include your name and telephone number, and we will call you back)
  • register: if you wish to register with us – please click here

Southend Carers office is currently closed to visitors as the SAVS building is shut due to Coronavirus health and safety measures *


    Information for carers and professionals can also be found on in our Carers e-handbook and updates are posted on Facebook and Twitter.

    • Counselling (face-to-face sessions) with Southend Carers is currently suspended – we are continuing to support through our Telephone Support Service, with a focus on the isolated, elderly and vulnerable – please contact us for further information.
    • TrustLinks our partner charity also offers Counselling and Listening Support, please contact us for further information.
    • Samaritans are available 24/7 call Freephone 116 123 or visit  
    • The Silverline a confidential helpline providing information, friendship and advice to older people call Freephone 0800 4 70 80 90 or visit
    • Bookable Respite is available for unpaid adult carers (who are registered with us) and are caring for another adult.  A break for a few hours in the daytime can be provided for an emergency, a hospital or GP appointment, urgent food shopping, medicine collection or similar reason within the Government’s rules on social distancing – please contact us.

      One week’s notice is usually required for the first booking. Subsequent bookings usually require at least three days’ notice. This is not a regular or weekly service.

    • Advocacy – If you require Southend Carers to make a referral on your behalf to our partner charities Citizens Advice Southend (CAS) or South Essex Advocacy Services (SEAS) – please contact us for further information.

      Citizens Advice Southend can help with Employment, Benefits, Debt, Housing, Immigration or Universal Credit. You can call Citizens Advice Southend (CAS) directly on 01702 456352 or 01702 456354.

    Young Carers

    To visit the Young Carers page please click here

    Carers Emergency Plan

    If  you have a Carers Emergency Plan in place, and you are suddenly unable to continue providing care because of illness or other emergency – Find out more here.


    Find out more here.

    End of Life

    End of life of a loved one during the Covid-19 pandemic – help and information can be found here.

    Latest News

    Latest advice and information from Southend Borough Council

    Coronavirus Advice and Support – The vaccine

    Coronavirus information and guidance – Testing

    Covid-19 vaccinations information

    COVID vaccinations are now available to all adults (aged 18+) and can be booked online HERE or by calling 119, or by calling your GP. If you live in Essex and need help to book an appointment you can ring 0344 2573 961 (open 10am to 4pm, local rate).

    Walk-in vaccine appointments

    On Monday 5 July, the government set out their latest guidance for appointments of a second dose of the COVID-19 vaccine to be brought forward from 12 to eight weeks for the remaining people in all cohorts who have yet to receive their second dose.

    This is to ensure everyone has the strongest possible protection from the Delta variant of the virus at the earliest opportunity possible.

    Find out more here


    After the vaccine…
    Please watch this important animation created by NHS England in your preferred language explaining why everyone should continue to follow COVID-19 rules even after having the vaccine.
    Please share with friends and family to raise awareness of the messages in the animations.

    Official Advice/Info..

    How to treat Coronavirus symptoms at home – see printable poster here.

    Southend Borough Council, UK Government & NHS – find out more here.